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Content and Intellectual Policy
This website is owned by Espayo Equestrian. The registered address is Shelcote, Birmingham Road, Mappleborough Green, Warwicshire, B80 7DE. You may contact us via email, telephone or postal address. Our opening hours are Tuesday-Saturday 9.00-5.00, Sunday 10.00-4.00
All imagery and content is under the copyright of Espayo Equestrian and associated photgraphers and designers. We have made every effort to describe all products as accurately as possible by text and photographs. However, due to factors such as differences in monitors and screen settings we are unable to guarantee accurate colour likeness. All drawings, photographs and descriptions therefore give as true a representation as possible.
A) Online - After creating your personal account you may place an order by selecting a product and adding it to your cart. All goods on this website are offered subject to avaliabilty. On proceeding to the checkout you will be provided with an opportunity to review your order and correct any errors before confirming your purchase. You must confirm that you have read and agreed to the Terms of sale. You will be required to follow the instructions to pay for your product.
If you would prefer to make a telephone purchase please call us on 01527 857522 and speak to one of our friendly, informed staff. Please have your payment details and product information ready. Once your order has been placed, we will send you an email with details of your purchase. The does not mean your order has been accepted by us. Once your credit or debit card has been verified your order will be accepted and your selected goods dispatched.
Your order will be sent once your payment has been verified. We offer next day delivery. However during exceptionally busy periods or unexpected levels of demand for some items your order may be slightly delayed. If this does occur, we will inform you as soon as possible. If you have any queries please contact us by any means stated in the About Us section. On all orders placed before 12pm (GMT) on a working day, we provide next working day delivery. There is a standard £10 delivery charge within the UK and deliveries will be made within working hours and require a signature. International deliveries will be charged at a standard £25 delivery cost.
We accept Mastercard, Maestro, Visa, Visa Electron, JCB and Amex. Please note we do not accept cheques. We will accept vouchers through the online shop. Vouchers may also be used at the Espayo Equestrian shop. Vouchers can be exchanged for any product as stated on the voucher. Vouchers cannot be exchanged for cash. All prices quoted are inclusive of 20% UK Value Added Tax (VAT).
*We offer a full refund or exchange if you are not satisfied with your goods*. Please bring or post the product back to us within 14 days of its arrival, with the receipt, original packaging and all the labels still attached to the product. Please note we cannot offer a refund or exchange on items that have had any of the tags or labelling removed. Any returned product must be in a resaleable condition.
Hats are not included in our exchange policy. We do not offer any refund or exchange on any riding hat we stock. This is because we sell our hats with a guarantee that they are in original condition and have not been dropped or damaged. If a hat leaves the shop and is then returned to us we are unable to continue this guarantee.
Please retain proof of postage when returning an item by post, as we cannot offer a refund against lost items unless you have such proof. Returned items are posted at the buyer’s cost. If you require an exchange on an item, provided we have stock available we will provide a replacement or give a full cost reimbursement. We will pay the postage on any replacement item.
Our 25% voucher offer applies only to customers who have purchased products Espayo Equestrian Ltd and not another UK equestrian retailer. If the product has been purchased off us and you can find another genuine UK retailer who has the same size, colour and style in stock for immediate delivery then this offer will apply.